Mishandled Baggage

If your checked baggage is not available or mishandled at the collecting time, you can proceed to the Airport Baggage Services counter as soon as possible to lodge a Property Irregularity Report (PIR). Below are some contact information:

At Noibai International Airport (HAN):

Lost and Found counter: 1st floor of Noibai International Airport – Hanoi City – Viet Nam.
Telephone: (84-24)38840008 or (84-24)38865002 extension 3134 
E-mail: hl.pvhk2@niags.com.vnxld.pvhk2@niags.com.vn, hl.viags@vietnamairlines.com, xld.viags@vietnamairlines.com

At Tan Son Nhat International Airport (SGN):

Lost and Found counter Terminal 2 - Tan Son Nhat International Airport - Ho Chi Minh City - Viet Nam
Telephone: (84-8) 35470415 or (84-8) 38446665 extension 6062
E-mail: lostandfound@tiags.vn, lostandfound.viags@vietnamairlines.com


At Da Nang International Airport (DAD):

Telephone: +84. (0) 965140022

Email: lfdad.viags@vietnamairlines.com


At Nha Trang International Airport (NHA):


Telephone: +84. (0)911855970

Email: lostandfound@ags.com.vn