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Fare Types and Rules

Domestic Fares:

Fare Type Booking Class Change Cancellation/Refund Maximum stay GLP Accrual Rates (*)

Business Flexible

J,C Permitted without fee

Permitted with fee: USD 35/pax + Ticketing fee USD 10/pax & Convenience fee

12 months 2.00/mile
Business Classic D,I Permitted with fee: USD 25/pax Permitted with fee: USD 35/pax + Ticketing fee USD 10/pax & Convenience fee 12 months 1.50/mile
Economy Flex Y, M, S, B

Permitted without fee
Exception for Lunar New Year period:
- Before ticketed flight date: USD 30/pax - On/After ticketed flight date: USD 40/pax

- Before ticketed flight date: USD 30/pax

- On/After ticketed flight date: USD 40/pax

12 months

1.00/mile

Economy Classic K, L, Q, N,  R,H - Before ticketed flight date: USD 20/pax
- On/After ticketed flight date: USD 30/pax
- Before ticketed flight date: USD 30/pax
- On/After ticketed flight date: USD 40/pax
12 months

0.65/mile

Economy Lite T,G, A, E, P Not permitted Not permitted 12 months Nil
  1. Combination:
    •  Permitted with most restricted condition applied
  2. Change - Cancellation:
    • Change: Permitted to equal or higher fare only.
    • Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
    • Passenger have to pay fare difference and change fee (if any)
  3. Change fee:
    • Multiple change fee: Highest change fee of all change fare component applied.
    • Refund change fee is not permitted.
  4. Upgrade:
    • Permited to higher available booking class.
    • Pasenger have to pay fare difference and change fee (if any)

Passenger have to pay fare difference and change fee (if any) Taxes, Fee and Charges.

Importance Notice: The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process. In case of cancellation, Convenience fee of 4% (sum of original purchase & refund amount) will be applied for each booking.
- From 01st April 2018, fare for children from 2 to 12 years old will be 90% of adult fare.

(*) Applied for flights as of 01 April 2018

International Fares:

Fare Type Booking Class Change Cancellation/Refund Maximum Stay GLP Accrual Rates (*)
Business Flexible J, C Permitted without fee Permitted with fee 12 months 2.00/mile
Business Classic D,I Permitted with fee Permitted with fee 12 months 1.50/mile
Premium Economy Flex W Permitted without fee Permitted with fee 12 months 1.30/mile
Premium Economy Standard Z,U Permitted with fee Permitted with fee 12 months 1.20/mile
Economy Flexible Y,B,M,S Permitted without fee Permitted with fee 12 months 1.00/mile
Economy Classic H,K,L,Q,N,R Permitted with fee Permitted with fee 6 months 0.65/mile
Economy Lite T,A,E,P Permitted with fee Permitted with fee 3 months  NIL
  1. Combination:
    • Permitted. Most restricted condition applied.
  2. Change - Cancellation:
    • 2.1.Change: Permitted to equal or higher fare only. Passenger have to pay fare difference and change fee (if any)
    • 2.2. Refund for partial used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
    • 2.3. Refund for unsued tickes:
      2.3.1 Fares from/to Europe & Australia
      Before ticket flight date:
      USD120/pax for all economy ticket classes + ticketing fee USD20 from/to Australia
      USD150/pax for all economy ticket classes + ticketing fee USD20 from/to Europe
      On/after ticket flight date:
      USD150/pax for all economy ticket flight classes + ticketing fee USD20 from/to Australia
      USD170/pax for all economy ticket flight classes + ticketing fee USD20 from/to Europe
      2.3.2 Fares within Asia (except from/to Australia, Japan)
      Before ticket flight date: USD60/pax for all economy ticket classes except special classes + ticketing fee USD20
      On/after ticket flight date: USD80/pax for all economy ticket flight classes + ticketing fee USD20
      2.3.3 Other fares: USD180 or JPY20,000 (For fares in JPY) + ticketing fee USD30 from/to Japan
      For 1/2 round-trip combination, highest change fees applied
      For multiple fares: Highest change fee of all changed fare components applied
  3. Change fee:
    • Multiple change fee: Highest change fee of all change fare component applied.
    • Refund change fee is not permitted.
  4. Upgrade:
    • Permited to higher available booking class.
    • Passenger have to pay fare difference and change fee (if any).

Importance Notice: The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process. In case of cancellation, Convenience fee of 4% (sum of original purchase & refund amount) will be applied for each booking.
- From 01st April 2018, fare for children from 2 to 12 years old will be 90% of adult fare.
- From 20 May, 2019, Economy Lite ( P & G class) for flight from Hanoi to Singapore, Kuala Lumpur, Jakarta & Bangkok, checked baggae is not included in ticket price.

(*) Applied for flights as of 01 April 2018