Privacy Policy
We are committed to safeguarding the privacy of our website visitors, as set out in this privacy policy. By using our website, you agree to accept the following conditions of our privacy statement.
What kinds of personal information will be collected?
The majority of functions on our website can be conducted completely anonymously. However, your personal information will be requested during the reservation process and the usage of that information will be clearly explained. When you book a Vietnam flight ticket, you will be asked to provide your full name, address, telephone number, mobile phone number and email. We gather this information as requested by the carriers and use it for the sole purpose of ticket reservation only.
How will your personal information be protected?
We will take appropriate measures to protect your privacy as well as your personal information. Unless obliged for legal reasons, we will not share your personal information with any third party (organizations or individuals) without your permission.
Use of cookies
In order to serve you better, Fly Vietnam sometimes employs cookies to personalize your online surfing on our site. A cookie is a text-only string that is entered into the memory of your browser. One of a cookie's primary functions is to save you time, and most web browsers will automatically accept cookies. However, you may reset your web browser to reject cookies. Cookies cannot run programs or send viruses to your PC. The cookie appointed to you is exclusive and cannot be retrieved by web servers in domains other than the one set it. You may choose to accept or reject the cookie.
How can you update your personal information?
If you need to change your address, telephone number or email, you can contact Fly Vietnam by the methods listed on our Web site. Note that if you want to change your reserved tickets, certain conditions will apply. Fly Vietnam welcomes any comment or criticism on our Privacy Policy. We commit ourselves to protecting your personal information, and will update our Privacy Policy according to the development of Internet technologies.
Policy amendments
We reserve the rights to update or amend this privacy policy anytime by posting a new version on our website. You should check this page occasionally to ensure you are aware of these changes.
Popular FAQs
How can I book a flight on your website?
Follow these steps to make your purchase:
Step 1. Select your trip type: One-way or round trip. Indicate the departure and destination cities, travel dates and number of people: infants, children or adults. Click on the “Search” button.
Step 2. Select your flight(s) by clicking on the radio button (white circle) next to your preferred fare(s). Then hit the "Next" button.
Step 3. In this screen you must check the information about your selected flight(s): route, departure and arrival times, date, flight number, plane type and detailed information about the fare option. Click on "Next”.
Step 4. Fill in a booking form and confirm the passenger's information.
Step 5. Accept the “Cancellation and Change Penalty Policies”, and the “Transport Contract and general Terms and Conditions” and also accept the “Fares, taxes and surcharges (included in the total price)”. Click on "Continue".
Step 6. Choose the payment method, enter the requested information and click “Pay”.
How can I contact you?
At the bottom of the page you will find the Contact Us link. If you click on this link then you will find all the different ways you can contact us. Please select your preferred way.
What is electronic air ticket?
Electronic air ticket is issues under electronic form (like email or PDF form) which contains information for air tickest. Vietnam airlines currently uses all e-tickets on all routes both domestic and international. E-tickets have equal value as paper tickets and the airlines are responsible to ensure that passengers with e-tickets can travel smoothly.
If your book with us, e-tickets are sent to you via E-mail or fax after issuing, then you can print them out and show them along with your travel document at the time of check in.
What happen if I make booking and then do not confirm or pay?
After your booking of the flights is made, it can be held for a limited time due to availability of the seat as well as policy of the airlines. After that time, if we still do not hear back from you, we will automatically cancel your reservation. If you booked the flights but choose to pay later on, we will inform the deadline of payment to you via email, and if you do not make payment before and at this deadline, your booking is also cancelled.
What does the listed price include?
The price listed on our website is the basic fare price only which is exclusive of tax & passenger service fee. The final prices will be shown at the confirmation page before you make the payment. Price is mostly calculated in US Dollar, except where noted otherwise. Also, our price includes baggage allowance.
When do I need to pay for my flights
Some airlines carriers allow us to hold bookings for a limited period of time before paying for the ticket and issuing it. But, to guarantee for the seats, passengers need to pay for full in advance. Upon receiving your payment, we will confirm and send you the electronic air ticket directly to your summited email.
Your credit card will not be billed until after we confirm availability of the flights and confirm that you would like to purchase and issue the ticket.
How can I pay for my tickets?
We provide different payment methods for both customers inside and outside of Vietnam, including credit cards, cash, and bank transfer. For credit card, you can either make payment directly on our site or request us to send you a secure link to pay after ticket availability is confirmed via phone or email.
We accept most major credit cards such as Visa, Master and JCB. For cash, you can pay at our office or to our ticket delivery person, but this method is only applied for customers who are buying tickets within borders of Vietnam. For bank transfer, we will provide you our banking information to transfer money after your ticket availability is confirmed.